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Customer Service Administrator
Job posted: 31 August 2026
We're hiring! Join our fun and creative team working at the heart of the outdoors industry.
The Customer Service Administrator is an integral and central role here at HARVEY Maps. You will work alongside colleagues from different departments in the business, providing customer service, administration, dispatch and sales support to all customers and clients. You will be the first point of contact for all our customers, whether that is on the telephone, in our onsite HARVEY Maps Shop, or answering emails and other messages.
You will assist our external team of accountants with finance tasks, including invoicing, providing them with any assistance they require. As well as working at the heart of our in-house ecommerce order processing and fulfilment, the Customer Service Administrator will maintain excellent relationships with key customers, growing the sales channels where possible.
The role is varied and the successful applicant should be able to demonstrate they can work on multiple projects and enjoy working with different people both in and out of the business.
About us
HARVEY Maps is the UK's leading independent publisher of maps for walking, hiking and outdoor recreation. Founded in 1977, HARVEY specialises in the creation of tough, light and waterproof maps and our products are trusted and enjoyed by a wide-reaching community from across the UK and beyond. In 2017, the company became employee owned, and its employees are encouraged to have a voice in how the company is run.
About the role
- Hours: part-time - 27.5 hours per week to cover core business hours of 9.30am - 3.30pm (there is flexibility with regards to the exact number and timing of working hours)
- Location: the role is based in our offices in Doune, near Stirling, in central Scotland (this role is not suitable for remote or hybrid working)
- Start date: (from) September 2026
- Salary: commensurate with experience from £24,000 pro rata
Other benefits
- 29 days' annual leave pro rata inclusive of public holidays
- Eligible for Employee Ownership Trust benefits (subject to a qualifying period)
- Minimum 4% Employer pension contribution
- Flexible daily working hours (core working hours)
- Staff discount
How to apply
To apply - please send a covering letter outlining your suitability for the role and attach an up-to-date CV to ak@harveymaps.co.uk
Closing date for applications - 5pm on Friday 25th September
Applications will be reviewed on a rolling basis, and we may fill existing vacancies before the closing date, so you are advised to submit your application as early as possible.
Knowledge and Experience
Ideally, the successful candidate will have at least 2 years' experience of working in a sales, customer service or administrative role, or can demonstrate knowledge and experience for the role in an alternative way.
Skills and Abilities
To deliver this role the successful candidate will need the following.
- Excellent and professional verbal and written communication skills
- Friendly, approachable and enjoys working and speaking with people
- Good knowledge of Microsoft Office (Word, Outlook, Excel)
- Ability to work alone or as part of a team is essential
- Be thorough and accurate, with an eye for detail
- Be organised and able to juggle several tasks at once
- Working knowledge of Sage 50 Accounts is desirable
- A full, clean UK driving licence is desirable
Eligibility
All applicants must have the right to work in the UK prior to starting employment.
